Unified Customer Intelligence for National Retailer

The Challenge

Sales representatives struggled with 4 disconnected systems to track customer interactions, leading to a 35% churn rate and lost cross-selling opportunities.

Our Engineering Solution

Deployed and customized Apex-Accelerator CRM, migrating 2 million customer records and automating follow-up workflows.

• Conducted massive technical audits without disrupting daily workflow.
• Designed customized, high-security infrastructure logic.
• Ensured strict compliance regulations were adhered to during deployment.